Retail Branch Manager III

Employment Type

: Full-Time


: Retail

Revised 08/2018

Job Description 

Position Title: Branch
Manager (Classification I, II, III, IV) 

Division: Retail/Operations 

Reports Directly To: Community


This position is responsible for,
but not limited to, directing and administering the operational and lending
function of the respective Branch. Holds
responsibility for growth and profitability as it relates to sales calls,
generating Team leads to subsidiaries, monitoring successful programs and
managing expenses. Manages the income side of the Branch revenue
in relation to fee income, deposit growth and loan growth. Oversees the customer service experience for
all CenterState Bank customers and maintains an ongoing recruitment effort to
hire, train and retain competent individuals. Exercises executive and administrative control
over the functions of the Branch.


position is expected to perform the specific duties, tasks, and
responsibilities as outlined below: 

Achieve Branch Deposit, Loan and Investment

participates in Sales Calls to new and prospective customers

promotion success within the branch to achieve deposit and income goals

the customer service experience within the office

participates in and drives business for the lending initiatives of

including consumer, commercial and mortgage lending

sales leads for CenterState subsidiaries

Oversee a variety of Banking Center Activities:

final responsibility for management of the functions of the Branch

open and close the Branch as necessary

checks and overrides as needed

lending activities as defined

final authority and decisions concerning customer problems or complaints

counsel customers with special requests or needs

Branch compliance with Community Reinvestment Act and Equal Employment
Opportunity regulations

Will assist the Assistant Manager in the
selection, development, and motivation of a competent work force:

and clarify responsibilities and authorities of staff

established training goals are achieved

supports and manages toward success of the bank

input from Assistant Manager, will evaluate job performances, recommend
promotions and salary increases for staff

in bi-monthly sales meetings with Team members

Ensure that the Bank’s policies and procedures,
code of conduct, and regulatory guidelines are strictly complied with

Provide assistance to other employees by
liaising with them through healthy and positive interactions

Be involved in performing marketing

Continuously update skills by participating in
professional training

Seek opportunities to improve skills through
cross-training offered by the Bank 

All other tasks, responsibilities or duties, as
directed by management 


Strong financial acumen

Pro-active, self-starter, takes initiative,
ambitious and work independently

Problem solver, resourceful, independent

Must be able to work at a faster than average
pace and able to multi-task.

Must have the ability to perform mathematical
calculations necessary to execute the duties of the job.

Must be able to make sound decisions, have the
ability to recognize potential problems, and take corrective action.

Regular attendance is necessary.

Decisive action, strategic thinking, able to

Optimistic, enthusiastic, persuasive

Confident, competitive, communicative

Must have strong communication skills
characterized by excellent writing and speaking skills

with general office machines and programs to include Microsoft Office Word,
Excel, Outlook, and other software that might be utilized in the department

Ability to use the computer efficiently and the
capacity to learn new software programs as they are rolled out by the Bank

Must have good knowledge of business English,
including spelling and punctuation

Must possess basic English language skills in
order to write and speak clearly, and effectively with coworkers and customers

Must be well-organized, accurate, and attentive
to detail

Must be cooperative and willing to assist
coworkers and customers on a regular basis

Must have effective listening skills demonstrated
by the ability to listen to others talk (without interruption), understand
them, and then propose solutions or make contributions based on the points made
by others

Must possess excellent multi-tasking skills and
be able to function well under pressure

Must be able to remain composed under pressure
and respond to customer and coworker concerns regularly

Must have a keen eye for detail and follow
instructions to the letter

Must be patient and willing to help others in
solving problems while maintaining a positive attitude at all times 


be able to remain seated or work standing in a confined area on a computer for
a minimum of four (4) hours each work day

be able to constantly use hands and fingers to enter data through or on a
computer or answer a phone throughout most of an eight (8) hour shift

be able to walk frequently throughout the day 

be able to hear and communicate with coworkers and customers throughout the day

need to lift up to 25 pounds one to two times a day to perform job

The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Position
may require regular before/after normal business hours, or regular out-of-town


be able to function in a professional, business office environment and act and
dress appropriately for same, consistent with the Bank’s grooming and dress

demonstrate excellent interpersonal skills with customers and coworkers

be willing to function as a team member

be willing to demonstrate commitment to CenterState Bank’s mission and goals 


Bachelor’s Degree or equivalent work experience

One to Two years’ experience in a Financial

Excellent written, verbal and supervisory skills

Results oriented Desired

Lending experience

Sales Management experience

specifications are general guidelines based on the minimum experience normally
considered essential to the satisfactory performance of this position. 
The requirements listed above are representative of the knowledge, skill and/or
ability required to perform the position in a satisfactory manner. 
Individual abilities may result in some deviation from these guidelines. 

CenterState complies with federal and
state banking laws, such as the Bank Secrecy Act (BSA), USA PATRIOT Act, and
other related anti-money laundering/anti-terrorist financing initiatives.
 The Bank has established a Bank Secrecy Act/Anti-Money Laundering/Office
of Foreign Assets Control (BSA/AML/OFAC) Compliance Program and employees are
expected to adhere to federal and state banking laws, as well as the Bank’s
procedures and/or internal controls. The Bank will terminate the employment of
employees who fail to comply with banking laws and/or the Bank’s

Bank is an equal opportunity employer and does not discriminate against
applicants or employees on any unlawful basis, including race, color, religion,
gender, sexual orientation, marital status, age, national origin, ancestry,
gender identity, disability, genetic testing, service in the military, citizenship
status or any other characteristics protected by federal, state or local law.
CenterState also prohibits unlawful harassment of applicants/employees based on
these protected categories. 

complies with The Americans with Disabilities Act (“ADA”) and state and local
disability laws and will provide reasonable accommodations to qualified
individuals with disabilities, unless doing so will cause an undue hardship.
The Bank encourages employees/applicants who believe they need reasonable accommodations
to contact the Human Resources Department.


I have received and reviewed a copy of the attached Job Description. I understand that I am expected to
perform the duties of this position, and, in the event that I am unclear about
the position’s requirements, I will contact my supervisor or Human Resources as
soon as possible for clarification.


Printed Name Date 



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