~ The Senior manager Connected Car Delivery and Operations is responsible for the coordination of the technical integration for connected services and related business applications across HMA enterprise systems.
~ Responsible for delivery of various connected car features and projects working with internal business teams and 3rd party solutions providers.
~ Be the technical thought leader in envisioning application and integration of “internet of things” type connectivity across HMA business systems.
~ Manage Connected Car projects and vehicle feature launch delivery timing
~ Work with R&D and affiliate groups to understand feature and product dependencies
~ Review the business requirements and establish the cross functional technical requirements and system architecture requirements for all connected vehicle related projects
~ Coordinate Connected Car feature audits with various affiliate groups
~ Manage operations to ensure technical service delivery is successful; ensure that technical cases are being triaged and routed to correct parties and outages are being resolved in a timely manner
~ Create, review and update corresponding technical service delivery policies and procedures, including those drafted by Hyundai affiliates.
~ Establish measurement process for system performance, track and report performance and address system operation deficiencies.
~ Manage the process change request process for the vehicle technical ecosystem to ensure that all changes are appropriately scoped and impact assessments are received in a timely manner to meet the target schedule.
~ Establish the correct operating model to ensure that services delivered by service providers are correctly monitored and any issues are routed to the correct party; issues that become defects will be handed off to appropriate team(s) for triage, issue resolution, validation and monitoring.
~ Provide guidance and support on cyber security and privacy initiatives.
~ Manage and maintain the department budget for technical and project management consulting support.
~ Communicate and resolve issues to management and business partners.
~ Authorize PCRs that have a positive impact on customer experience and/or business case.
~ Authority to recommend system architecture and needed projects.
~ Manage technical integration and performance of Business Systems.
~ Must have a Bachelor’s degree.
~ Master’s degree a plus.
~ Eight years of experience of which at least 5 years are directly related experience in automotive, with project management roles and vendor relationship management.
~ Prior automotive industry experience preferred.
~ Three to five years of supervisory experience desired.
~ Good understanding of general automotive technology (diagnostics, infotainment, preferred) and/or consumer electronics.
~ Ability to lead, train, motivate and manage multi-skilled personnel.
~ Good understanding of Cyber Security and Privacy guidelines.
~ Highly analytical and accomplished in presenting to different levels/audiences.
~ Advanced knowledge of IT interface and systems operations management required.
~ Society of Automotive Engineering (SAE).
~ Institute of electrical and electronics engineering (IEEE).
~ Normal office duties.
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